Returns/Exchange Policy

A 30-day return and exchange policy is guaranteed when you shop with us.

Canadian orders

Just simply fill out the CONTACTS menu with your order number, the item(s) you would like to exchange or return and the reason for exchange or return. Our customer service representative will process your request within 24 hours.

For return, buyer is responsible for return shipping charge and initial shipping charge. 

For damaged/defective items, we will replace it or provide a full refund. Photo submission is required. For sizing-issue related exchanges, buyer is responsible for sending the item/items back to us and we will ship out the exchanged item/items. 

**Please note that all items have to be in their original condition when returning; otherwise, we reserve the right to refuse your return. If it's been washed, worn outside, etc, they are no longer returnable.**

Orders can't be returned or exchanged after 30 days. 

 

US Orders

Doesn't fit or looks different than expected? Return or exchange is easy with JSUR Apparel. Simple submit a request in the CONTACTS menu, our representative will get in touch with you within 24 hours.

For exchange:

For sizing-issue related exchanges, buyer is responsible for return shipping charge and initial shipping charge. 

For return: 

Initial shipping fee is non-refundable. Return shipping cost is deductible from the total refundable amount. Once the returned items are inspected to be in their original condition, a refund will be issued minus the cost of the return shipping label. Please feel free to contact us for clarification. 

A refund will be issued once our warehouse receives the returned item/items. Please note that returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original packaging or tag attached.

For damaged/defective items, we will replace it or provide a full refund. Photo submission is required. 

Orders can't be returned or exchanged after 30 days. 

 

All Sale items are final. No return or exchange.

 

Important Notice for buyers outside of North America

Jsurapparel.com is NOT responsible for the duties and custom charges incurred on your package. The total amount of payment does not include any duties and custom charges to clear your custom. Duties and custom charges vary from country to country and it is the buyer's responsibility to understand the fees and charges from your custom. If the package is rejected by buyer because of the duties and custom charges, buyer will be responsible for the shipping and return postage.